Returns and Exchanges

Returns and Refunds
AdultToys wants you to be pleased with your purchase, that's why we have a no fuss returns policy.
If for any reason you are not completely happy you may exchange unused and unopened products within 30 days for alternative items or a refund.
For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange fault-free items once the packaging has been opened.
You have the right to cancel the order at any time up to 30 days starting the day after delivery. No questions asked.
Please return the goods, unopened and unused to qualify for a full refund.
Returns - ATV Media Pty Ltd
H54 Australia Square
Sydney NSW 1215Defective Items and Warranty
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement - We offer a full years warranty on all products, if the item is defective in the first month of purchase email us at we will then provide you with our free post address.

If the item is over 3 months old, please send it back to us with a covering letter to the address below - We will then arrange a replacement.

Returns - ATV Media Pty Ltd
H54 Australia Square
Sydney NSW 1215

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.
All returned products are tested and will be sent back to you at your expense if they are found to be working or in an unacceptable condition. The return cost for Australian Post delivery is $5.00
Please clean the items before returning.
Health and Hygiene restricts what we can and cant do in respect to returning intimate items of Lingerie.

What we can say is that if you try any clothing on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you.

If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.
Personal items such as items with a crotch area cannot be exchanged or refunded.
DVD's and Magazines
We cannot accept returns of DVDs or Magazines.
Time Scales
Any refunds or exchanges are dealt with on the day of their return - Guaranteed
Returning an Item
No exchanges can be given until the goods are returned.

We advise you to send goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us

If you are returning an item because it is defective, or because of a mistake on our part, please contact us and we will provide you with a free post returns address.

If exchanging then please use this address

Returns - ATV Media Pty Ltd
H54 Australia Square
Sydney NSW 1215


If you have any other queries, the quickest method of contacting us is by emailing details of your query to us at or phone us on 1800 80 90 20. Please quote your order number in any communication.
These Terms and Conditions do not affect your statutory rights.